FAQ
Frequently Asked Questions
What types of photo should I upload?
Please upload a high-quality photo in any standard recognizable format. Keep in mind that if a photo looks pixelated to you, it will also print pixelated.
What types of art pieces do you offer?
StellarLuxe Studio specializes in one-of-a-kind fine art pieces that transform cherished memories into vibrant creations. Each artwork features unique elements such as paint splatters and hand-applied crushed glass, ensuring that no two pieces are alike.
Do you need permission to use my photo?
If you photo was professionally taken you will need a photo release. Only upload photos you are legally allowed to reproduce.
Do you offer gift wrapping?
We currently offer gift notes that can be included with your order. We can also omit any pricing. Please add a note upon checkout with your request.
How are the artworks created?
Our artworks are crafted using a combination of traditional and contemporary techniques. Each piece is designed with creativity and personalization in mind, allowing for a unique expression of the customer's vision. Techniques may include layering, texturing, and the application of various materials to achieve distinct visual effects.
Can I request a custom piece?
Yes, we welcome custom requests. Customers can collaborate with our artists to create a personalized artwork that reflects their individual style and preferences. Please contact us directly to discuss your ideas and requirements.
What is the typical turnaround time for an order?
The typical turnaround time for creating and delivering an artwork is between 7-10 days. This timeframe allows us to ensure that each piece meets our high standards of quality and craftsmanship. There can be a delay when ordering for the holidays due to increased demand, please allow extra time. Custom orders may require additional time based on complexity and specifications.
How should I care for my artwork?
To maintain the integrity of your artwork, it is recommended to display it in a climate-controlled environment, away from direct sunlight and excessive humidity.
What is your return policy?
Due to the unique nature of our artworks, we do not accept returns unless the item is damaged upon arrival. In such cases, please contact us within 7 days of receiving your order with photographic evidence of the damage for further assistance.
Do you offer international shipping?
Yes, we offer international shipping options. Shipping costs and delivery times may vary based on the destination. Customers are encouraged to check the shipping details during the checkout process for accurate information.
How can I contact customer service?
Customers can reach our customer service team via the contact form on our website or by emailing us directly. We strive to respond to all inquiries within 48 hours to provide assistance and address any concerns.